ERROR: Conversion was not created. The parameter event_source_id

If you receive the following error when creating a custom conversion:

"Conversion was not created. (#100) The parameter event_source_id"

There is a few possible scenario that causes this error:

  1. Your Pixel Bay account isn't connected to your Facebook Ad account.  Please check under Pixel Bay's Settings if you have connected your Facebook Ad Account with Pixel Bay.
  2. You have connected to the incorrect ad account.  Please check under Pixel Bay's Settings to see if you have connected the correct ad account (The ad account should contain your Pixel ID in it).
  3. Your Pixel ID on your Shopify store has not been assigned to your Ad account in your Business Manager yet.  Please go to your Business Manager > Business Settings > Pixel and ensure you have assigned the pixel to your ad account.
  4. You are not the admin of the ad account.  Only admins of the ad account can create custom conversions. Please go to your Business Manager > Business Settings > Ad Account and ensure you are the admin fo the ad account.

*When you integrate your Facebook to Pixel Bay, please make sure to sign in using your Business Manager or your Facebook Profile login that is connected to the specific ad account you wish to integrate.


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